Out of hours

The out of-hours service is available 24 hours a day, 365 days a year, including of course weekends, bank holidays and over the Christmas and New Year period. The service has professional tradespeople on call to cover emergency situations in the rare event that your property is left without power, water, or heating.

Please only call the number out-of-hours for the following instances:

• Complete failure of the heating system and/ or hot water system
• Water leak that cannot be contained
• Complete failure of electrics (first check that the failure has not been caused by the trip switch being activated by a fault on a domestic appliance)
• Flooding caused by blocked drains that threatens to enter the home
• If you suspect a gas leak, call National Gas Emergency Services on their 24 hour free phone telephone number 0800 111999
• In the event of loss of gas, electricity or water supply, first check it has not been caused by a general failure, or ‘switch off’ in your area before either contacting our customer services team, or using your emergency out of hours number

Should your home have a gas, or water leak, you should immediately turn off supply at the mains